Joint Commission

TechGroup Inc.

Joint Commission Policy Statement

TechGroup Inc. is committed to providing a standard of service and to the delivery of safe, quality patient care by its healthcare professionals. TechGroup Inc. complies with the Joint Commission's Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within TechGroup Inc. support that the supplemental staff working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, TechGroup Inc. has established the following practices:

TechGroup Inc. will not engage subcontractors to provide assigned employees unless agreed to in advance by the customer.
As the provider of staffing services, TechGroup Inc. will be the employer of assigned employees and shall not by reason of their assignment to customer through TechGroup Inc. become employees of the customer.
Assigned employees may only be placed in assignments that match the job description for which TechGroup Inc. assigns them; if an assigned employee is asked to float to another department with the customer, the department must be a like deparment or unit and the float employee must have demonstrated previous competency and have the appropriate certifications and credentials for that department/unit. Assigned employees should only be floated to areas of comparable clinical diagnoses and acuities.
TechGroup Inc. shall verify the assigned employee's licensure, certification, education and work experience to assure they are competent and possess the skills and experience appropriate for the assignment.
It shall be the responsibility of customer to orient assigned employees to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of assigned employee to properly use equipment.
It shall be the responsibility of the customer to notify TechGroup Inc. within 24 hours of the event; any competency issues, incidents, and/or complaints related to the assigned employee and/or TechGroup Inc. Customer agrees to initiate communication with TechGroup Inc. whenever an incident/injury report related to the assigned employee is completed. Upon notification, TechGroup Inc. shall document and track all unexpected incidents, including errors, sentinel events and other events, injuries and safety hazards related to the care and services provided.

TechGroup Inc. office, located in Spokane, WA, is open Monday through Friday from the hours of 8 a.m. - 4:30 p.m. PST. Our local telephone number is (509) 688 3000. Outside of normal business hours, in the event of an emergency, please contact us at (800) 523 3968.

In the event of an emergency, natural disaster or other uncontrollable event, TechGroup Inc. will continue to provide service to you through our corporate network from a location where phones and computers are functional. TechGroup Inc. will do everything possible to support you in meeting your needs during crisis situations(s). A copy of our Emergency Management Plan is available upon request.

Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact your TechGroup Inc. Account Executive to discuss the issue. TechGroup Inc. has processes in place to resolve customer complaints in an effective and efficient manner. If the resolution does not meet your expectation, we encourage you to call a member of the TechGroup Inc. management team at (800) 523 3968. Any individual or organization that has a concern about the quality and safety of patient care delivered by TechGroup Inc. healthcare professionals, which has not been addressed by TechGroup Inc. management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at (630) 792 5636.